Effective Date: February 15th, 2025

 

At Gottfried’s, a brand owned by the New Jersey Soap Company LLC, we are committed to ensuring your satisfaction with every purchase. Please read our Shipping and Returns Policy for detailed information on how we process orders and handle returns. Local residents may purchase directly at our Morristown office, located at 55 Madison Ave, Suite 400, Morristown, NJ 07960. Please send your detailed order to support@njsoap.com and wait for a written acknowledgment of receipt before arriving. 

 

Shipping Policy

Processing Time

• All orders are processed within 1-3 business days after payment is received.

• Orders placed on weekends or public holidays will be processed on the next business day.

 

Shipping Rates and Delivery Times

Shipping Method Costs Total Order Processing and Delivery Time
Standard Ground (Orders $30 or more) FREE* 2-8 business days
Standard Ground (Orders under $30) $5.99 2-8 business days
Expedited Shipping / 2 Day Service** $39.99 1-3 business days
Alaska, Hawaii, Puerto Rico $14.99 3-10 business days

 

  • Free standard ground shipping promotions do not apply to all orders shipping to Alaska, Hawaii, and Puerto Rico.
  • No expedited shipment methods are available for Alaska, Hawaii, and Puerto Rico.

 

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details to monitor your shipment’s progress.

 

Returns Policy

 

Eligibility for Returns

We want you to love your purchase! If you are not completely satisfied, you may return items within 30 days of delivery, provided they meet the following conditions:

• Items must be unused and in their original packaging.

• Proof of purchase (e.g., receipt or order confirmation) is required.

 

Non-Returnable Items

The following items are not eligible for return:

• Used or partially used products.

• Items marked as “final sale.”

• Gift cards.

 

Return Process

1. Contact us at support@njsoap.com with your order number and reason for the return.

2. Once your return is approved, we will provide instructions for shipping the item back.

3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

Refunds

• Once your return is received and inspected, we will process your refund within 5-7 business days.

• Refunds will be issued to the original payment method.

 

Exchanges

We do not currently offer direct exchanges. If you’d like to replace an item, please initiate a return and place a new order.

 

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at support@njsoap.com within 7 days of delivery. Be sure to include photos of the damage, and we’ll arrange a replacement or refund.

 

Contact Us

If you have any questions about shipping or returns, feel free to reach out to us:

• Email: support@njsoap.com

 

At Gottfried’s, a brand owned by the New Jersey Soap Company LLC, we aim to provide a seamless and enjoyable shopping experience. Thank you for choosing us for your luxury soap needs!